Contact

The contact page for National Fire Damage serves as the direct channel for inquiries related to fire damage restoration resources, directory listings, editorial corrections, and professional network participation. Restoration professionals, property owners, insurance adjusters, and researchers use this channel to submit questions, flag inaccurate information, or request inclusion in the restoration services listings. Understanding what information to provide — and what to expect in return — reduces resolution time and improves the accuracy of responses.

What to include in your message

Clear, specific messages receive faster and more useful responses than general inquiries. The nature of fire damage restoration spans regulated processes involving agencies such as the Environmental Protection Agency (EPA), the Occupational Safety and Health Administration (OSHA under 29 CFR 1910), and standards bodies like the Institute of Inspection, Cleaning and Restoration Certification (IICRC). Messages that reference the specific subject matter — whether a question concerns asbestos and lead concerns in fire damage restoration, IICRC standards for fire damage restoration, or a listing correction — receive priority routing.

The following information should be included in every message:

1. Full name and organizational affiliation — Individual property owners, licensed contractors, adjusters, and researchers are all served, but the nature of the response differs by role.
2. Subject category — Identify whether the inquiry is editorial (content correction, factual dispute), directory-related (listing request, update, removal), or informational (resource questions, process questions).
3. Specific page or resource referenced — Include the page title or URL. For example, a question about restoration timelines should reference the fire damage restoration timeline page directly.
4. Jurisdiction or property type — Fire damage restoration requirements differ between residential and commercial properties, and between states with differing building codes. Messages that specify a state or property classification — such as commercial fire damage restoration versus residential fire damage restoration — receive more targeted responses.
5. Relevant certifications or license numbers — Contractors seeking directory inclusion should attach or reference IICRC certification numbers, state contractor license numbers, or other verifiable credentials.
6. Supporting documentation if applicable — For factual disputes or editorial corrections, citations to named regulatory documents (NIST guidelines, EPA publications, OSHA standards) strengthen the case for review.

Messages that omit the subject category or specific reference point are held for clarification before routing, which adds a minimum of 48 business hours to the resolution cycle.

Response expectations

Response times depend on message category. Editorial corrections and factual disputes involving named regulatory sources — such as questions about fire damage restoration permits and code compliance or air quality testing after fire damage — are reviewed within 5 business days. Directory listing requests undergo a credentialing verification step and typically require 7 to 10 business days for initial review.

General informational inquiries that can be addressed by pointing to existing resource pages receive automated or brief manual responses. For example, questions about the difference between total loss and partial loss eligibility are addressed comprehensively at total loss fire damage vs restoration eligibility and fire damage restoration vs replacement.

Responses are not legal opinions, professional assessments, or regulatory guidance. Information provided reflects publicly available resources and the editorial position of this reference directory.

Additional contact options

Two distinct inquiry types warrant specific routing:

Insurance and claims questions — Questions involving insurance policy interpretation, adjuster disputes, or claim documentation are informational only and should reference fire damage insurance claims and restoration before submitting a message. That page covers the standard claims workflow and the role of public adjusters, independent adjusters, and insurer-assigned adjusters. Disputes involving specific carriers should be directed to the applicable state insurance commissioner's office, not this directory.

Safety and hazmat concerns — Questions involving immediate safety risks — including asbestos disturbance, carbon monoxide, or structural instability following a fire — should not be submitted through this contact channel. OSHA's Emergency Response resources (osha.gov) and the EPA's National Response Center (1-800-424-8802) are the appropriate contacts for active hazard situations. This directory addresses mold risk after fire damage restoration, smoke and soot damage restoration, and related topics as informational reference, not active incident response.

For historic property concerns, state Historic Preservation Offices (SHPOs) and the National Park Service's Technical Preservation Services division maintain jurisdiction over restoration standards for listed structures. The fire damage restoration for historic properties page outlines how those regulatory layers interact with standard restoration practice.

How to reach this office

Correspondence is accepted through the site's contact form, which routes messages to the editorial and directory teams based on the subject category selected. The form requires a valid email address for response routing — submissions without a functioning return address are archived without reply.

Mailing correspondence should be directed to the administrative office associated with nationalfiredamage.com. Physical mail is processed on a weekly basis; time-sensitive matters should use the electronic form.

Directory listing inquiries require the submission of at least 3 verifiable business credentials: a state contractor license number, a current IICRC certification (S500, S520, or equivalent standard relevant to fire and smoke restoration), and a verifiable business address within the claimed service territory. Listings that cannot be independently verified against public licensing databases are not published. For background on the certification standards used as verification benchmarks, the fire damage restoration certifications and standards page provides a structured breakdown of the major credentialing bodies and their scope requirements.